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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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The default lmadmin username and password are both set to admin.
If the admin password has been changed and you no longer remember it, you can reset the admin password by following these instructions.

 

Process

 
1. Stop the lmadmin Instance
  • Use Task Manager or another method.

2. Edit the server.xml File
  • Locate the server.xml file in the conf folder of the lmadmin installation directory or in the folder %PROGRAMDATA%\FLEXlm\lmadmin\conf.
  • Change the sections below marked in red:

    <accessControl sessionTimeout="1800">
    <user firstName="System" id="admin" lastName="Administrator" password="(ENC-01)OQqWH+/Edhi8WNqqtsgoOK6NW5C6fS0bjhROPwDEnIxYNzLH" passwordExpired="false" privileges="admin" type="local-admin"/>
    <user firstName="Alerter" id="alerter" lastName="Service" password="(ENC-01)eZi+Ce9/mvN2n8gOAL9kMbC7QtDYFHLAkAoZybwqhm2c74CE" passwordExpired="false" privileges="admin.alerter" type="local-alerter"/>
    </accessControl>

  • Change to:
<user firstName="System" id="admin" lastName="Administrator" password="newAdminPass" passwordExpired="true" privileges="admin" type="local-admin"/>

3. Restart lmadmin and log in
  • Restart the lmadmin service.
  • Open your browser and navigate to http://localhost:8090/vendor.
  • Log in using admin as the username and newAdminPass as the password.
  • Upon logging in, you will be prompted to change your password. Create a new password, which will then be encrypted in the server.xml file.
 
Note
 
If the username has been changed from admin to something else, ensure you use the correct username when logging in (marked above in blue).
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