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KA-01246 / Licensing Troubleshooting: Firewall Problem

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[Thermo Scientific License Manager]

 

Issue & Reason

If you have an Internet connection and encounter a connection error (for example “Unable to connect to server https” error) when trying to activate, upgrade, deactivate, or reactivate a license: this is caused by your firewall configuration.

Suggested Solution

1. You need to configure your firewall to allow the connection to the online activation server:

  • Server: flex1647.flexnetoperations.com
  • IP: 64.14.29.39
  • Port: 443 (https)

2. You need to configure your firewall to allow the connection to the TLM portal server:

Keywords: Issue Problem License Firewall Connection Error Configuration