[Thermo Scientific License Manager (LM)]
Issue & Reason
If your computer has an active internet connection but you encounter a connection error — such as “Unable to connect to server https” — while attempting to activate, upgrade, deactivate, or reactivate a license, the issue is likely caused by your firewall configuration.
Suggested Solution
1. Update your firewall settings to allow access to the online activation server:
- Server: flex1647.flexnetoperations.com
- IP Address: 64.14.29.39
- Port: 443 (HTTPS)
2. Additionally, ensure your firewall allows access to the Thermo Scientific License Manager (LM) portal:
- Server: https://tlm-portal.com
- IP Address: 3.88.245.101
- Port: 443 (HTTPS)