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KA-01250 / Local Licenses Troubleshooting: Offline Operation Failure

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[Thermo Scientific License Manager (LM)]

 

Issue

When performing an offline activation, deactivation, upgrade, or reactivation operation, the request.tlm file may sometimes generate errors when processed on the Thermo Scientific License Manager (LM) Portal.

When this occurs, no response.tlm file is computed, and the licenses with the failed request are disabled in the Thermo Scientific License Manager.

 

Suggested Solution

To restore the disabled licenses, click the Notification Content/Resources/Images/tlm/buttons/notification.jpg button and select Abort all.

 

Keywords: Issue Problem License Offline Failure Error LM Portal request.tlm file response.tlm Local Node-Locked

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