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KA-01250 / Local Licenses Troubleshooting: Offline Operation Failure

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[Thermo Scientific License Manager (LM)]

 

Issue

During an offline activation, deactivation, upgrade, or reactivation, the request.tlm file may occasionally generate an error when processed on the Thermo Scientific™ License Manager (LM) portal.

When this occurs, no response.tlm file is generated, and the licenses associated with the failed request are disabled in the License Manager.

 

Suggested Solution

To restore the disabled licenses, click the Notification Content/Resources/Images/tlm/buttons/notification.jpg button and select Abort all.

 

Keywords: Issue Problem License Offline Failure Error LM Portal request.tlm file response.tlm Local Node-Locked

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