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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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Issue & Reason

 

The slow startup is likely due to communication problems between the Thermo Scientific software client application and the server.

 

Suggested Solution

 

Here are some steps you can take:

 
  • Start by checking the time elapsed to verify a FlexNet license. On the client machine, add the environment variable VSG_LICENSE_DEBUG.
  • Set VSG_LICENSE_DEBUG to a file name (ensure it is set to a writable path) and start the client application.
  • Licensing debug output will be written to the specified file when the client application is launched.
  • Verify the DNS search path is correctly set up.
  • Check the route packets traced from the server to the client and from the client to the server using:

    • traceroute (Linux/Mac)
    • tcproute.exe (Windows).