Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

Views:

[Thermo Scientific License Manager]

 

Context & Prerequisites

 

When a new version of a Thermo Scientific Software application is released, you will need to upgrade your activated licenses.


Important: Upgrades in offline mode are only available for licenses in version 2021.1 or later. Before upgrading, you must activate the license codes you received by email when version 2021.1 was released.

 

Process

 

If you want to upgrade a local license:

1. Launch Thermo Scientific License Manager.

2. On the Local Licenses screen:

  • Select Upgrade to upgrade a list of multiple product licenses.
  • Click Upgrading button to upgrade a single license.

 

3. In the Upgrading mode display, click Offline Upgrading.

Upgrading mode

 

4. In the Upgrade License(s) display, confirm the upgrade by clicking Continue.

 

Follow these steps for offline upgrading:

1. Click Create request file on the Offline license Upgrading (1/3) screen.

Offline upgrading

2. Specify where to save the request.tlm file that contains your offline upgrading request, then click Save.

3. Transfer your TLM request file to a computer with an internet connection. 

4. On a computer with an Internet connection, open https://tlm-portal.com/operation in a web browser.

5. Select Upload File.

6. Click Choose file, select your TLM request file then click Open.

7. Click Submit. This initiates the download of the response.tlm file. Specify a location to save it.

8. Transfer the response.tlm file to the computer where you want to upgrade the local license.

9. In the Offline license upgrading (2/3) display, click Finish now.

Offline upgrading upload

 

10. In the Offline license upgrading (3/3) display, click Load response file.

Offline upgrading load

 

11. Navigate to select the response.tlm file, then click Open.