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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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[Thermo Scientific License Manager]

 

Context & Prerequisites

 

When a new version of a Thermo Scientific Software application is released, you need to upgrade your activated licenses.


Important: Upgrades in offline mode are only available for licenses in version 2021.1 or later. Before upgrading, you must activate the license codes you received by email when version 2021.1 was released.

 

Process

 

To upgrade a local license:

1. Launch Thermo Scientific License Manager.

2. In the Local tab of the Licenses screen:

  • Click the Upgrade button to upgrade a list of multiple product licenses.
  • Or, click Content/Resources/Images/tlm/buttons/upgrading-button.jpg to upgrade a single license.

 

3. In the Upgrading mode display, click Offline upgrading.

Content/Resources/Images/tlm/local-licenses/upgrading-mode.jpg

 

4. In the Upgrade License(s) display, click Continue to confirm the upgrade. 

 

Follow these steps for offline upgrading:

1. In the Offline license upgrading (1/3) display, click Create request file.

Content/Resources/Images/tlm/local-licenses/upgrading-offline-01.jpg

2. Specify where to save the request.tlm file that contains your offline upgrading request, then click Save.

3. Transfer your TLM request file to a computer with an internet connection. 

4. On a computer with an Internet connection, open https://tlm-portal.com/operation in a web browser.

5. Select Upload File.

6. Click Choose File, select your TLM request file, and then click Open.

7. Click Submit to initiate the download of the response.tlm file. Specify a location to save it.

8. Transfer the response.tlm file to the computer where you want the local license to be upgraded.

9. In the Offline license Upgrading (2/3) display, click Finish now.

Content/Resources/Images/tlm/local-licenses/upgrading-offline-02.jpg

 

10. In the Offline license upgrading (3/3) display, click Load response file.

Content/Resources/Images/tlm/local-licenses/upgrading-offline-03.jpg

 

11. Navigate to and select the response.tlm file, and then click Open.