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CUSTOMER SUPPORT CENTER

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[Thermo Scientific License Manager]

 

Context

Thermo Scientific software can be sold as yearly renewable subscriptions. These licenses are time-limited and will expire, usually after one year.

 

Expired licenses

 

Process

 

 If you want to reactivate a local license, launch Thermo Scientific License Manager:

1. In the Expired licenses screen (see image above), select Reactivate either for a multiple list of product licenses or for the expired license you want to reactivate, click Reactivation button the icon.

Reactivation global action

 

2. In the Reactivation mode display, click Offline Reactivation.

Reactivation mode

 

3. In the Reactivate License(s) display, confirm the reactivation by clicking the Continue button.

Reactivate license(s)

 

4. In the Offline license Reactivation (1/3) screen, click the Create request file button.

Offline reactivation

Specify where to save the request.tlm file that contains your offline activation request, then click Save.

Transfer your TLM request file to a computer with an internet connection. 

 

5. On a computer with an Internet connection, open https://tlm-portal.com/operation in a web browser:

  • Select Upload File.

  • Click the Choose file button, select your TLM request file then click the Open button.

  • Click Submit. This initiates the download of the response.tlm file. Specify a location to save it.

  • Transfer the response.tlm file to the computer where you want to reactivate the local license.

 

6. In the Offline license Reactivation (2/3) display, click Finish now.

Offline reactivation upload

 

7. In the Offline license Reactivation (3/3) display, click Load response file.

Offline reactivation load

Navigate to select the response.tlm file, then click the Open button.