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VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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[Thermo Scientific License Manager]

 

Context

Thermo Scientific software can be sold as yearly renewable subscriptions. These licenses are time-limited and will expire, usually after one year.

 

 

Process

 

 If you want to reactivate a local license:

1. Launch Thermo Scientific License Manager.

2. On the Local Licenses screen:

  • Select Reactivate to reactivate a list of multiple product licenses.
  • Click Reactivation button to reactivate a single license.

 

3. In the Reactivation mode display, click Offline Reactivation.

Reactivation mode

 

4. In the Reactivate License(s) display, confirm the reactivation by clicking Continue.

 

Follow these steps for offline reactivation:

1. Click Create request file on the Offline License Reactivation (1/3) screen.

Offline reactivation

2. Specify where to save the request.tlm file that contains your offline activation request, then click Save.

3. Transfer your TLM request file to a computer with an internet connection. 

4. On a computer with an Internet connection, open https://tlm-portal.com/operation in a web browser.

5. Select Upload File.

6. Click Choose file, select your TLM request file then click Open.

7. Click Submit. This initiates the download of the response.tlm file. Specify a location to save it.

8. Transfer the response.tlm file to the computer where you want to reactivate the local license.

9. In the Offline license Reactivation (2/3) display, click Finish now.

Offline reactivation upload

 

10. In the Offline license Reactivation (3/3) display, click Load response file.

Offline reactivation load

 

11. Navigate to select the response.tlm file, then click Open.