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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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[Thermo Scientific License Manager (LM)]

 

Context & Prerequisites

  • In offline activation mode, you can perform the same actions described in the "Manage Local Licenses: Online Reactivation" (KA-01230) article, but without requiring an Internet connection on the machine where the license is installed.

    Note that access to another computer with an internet connection is required to complete certain steps of the actions.
  • Thermo Scientific software can be sold as yearly renewable subscriptions. These licenses are time-limited and will expire, usually after one year.

 

Process

 

 If you want to reactivate a local license:

1. Launch Thermo Scientific License Manager (LM).

2. In the Local tab:

  • Click Reactivate to reactivate a list of multiple product licenses.
  • Or, click Content/Resources/Images/tlm/buttons/reactivation-button.jpg to reactivate a single license.

 

3. In the Reactivation mode display, click Offline reactivation.

Content/Resources/Images/tlm/local-licenses/reactivation-mode.jpg

 

4. In the Reactivate License(s) display, click Continue to confirm the reactivation.

 

Follow these steps for offline reactivation:

1. In the Offline License Reactivation (1/3) display, click Create request file.

Content/Resources/Images/tlm/local-licenses/reactivation-offline-01.jpg

2. Specify where to save the request.tlm file that contains your offline reactivation request, then click Save.

3. Transfer your TLM request file to a computer with an internet connection. 

4. On a computer with an Internet connection, open https://tlm-portal.com/operation in a web browser.

5. Select Upload File.

6. Click Choose File, select your TLM request file, and then click Open.

7. Click Submit to initiate the download of the response.tlm file. Specify a location to save it.

8. Transfer the response.tlm file to the computer where you want the local license to be reactivated.

9. In the Offline license Reactivation (2/3) display, click Finish now.

Content/Resources/Images/tlm/local-licenses/reactivation-offline-02.jpg

 

10. In the Offline license Reactivation (3/3) display, click Load response file.

Content/Resources/Images/tlm/local-licenses/reactivation-offline-03.jpg

 

11. Navigate to and select the response.tlm file, then click Open.