Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

Views:

[Thermo Scientific License Manager]

 

Process

 

When you work with floating licenses, you generally have an external server with all the floating licenses to use.

 

1. To configure a server, from the Activation methods display, select License server.

Activation methods

 

2. You are redirected to the license server display where you have to enter:

  • the server name (or its IP address)
  • followed by a port if there is a specific one (if not specified, the default port range is 27000-27009): 

<server_name|IP>:<port> 

 

License server

By clicking Save, the server is added to the list of available sources to search for licenses and is displayed on the Licenses screen.

 

Issue & Suggested Solutions

 

If the server is not reachable, you are redirected to the Floating server not alive page:

Floating server not alive

As shown on the page, this can be due to a firewall or a network issue (see article KA-01246 "Licensing Troubleshooting: Firewall Problem").

You can then return to edit the server configuration or save it despite the “Not Alive” status. From the Licenses screen, no license will be available if the license server status is different from alive.

You can deactivate a license server by clicking the Disconnect button at the end of the license server line.


 Notes

 

Note for Linux users: in order to take your license settings into account, ensure to start the product from a new terminal after saving your license server configuration.
You can edit a license server settings by clicking the Edit button at the end of the license server line.

 

License server edition