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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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[Thermo Scientific License Manager (LM)]

 

Process

 

When using floating licenses, licenses are typically hosted on an external server. Follow the steps below to configure the server:

1. Launch the Thermo Scientific License Manager (LM)

  • If no product is activated, the License Manager indicates that your computer has no active product.

Content/Resources/Images/tlm/local-licenses/No-product-activated.png

  • Click Add license(s), then select License server.

 

  • If one or more products are already activated on your computer, LM lists the active products.

In the Server tab, click Add Server.

 

2. In the license server display:

  • Enter the server name (or its IP address) followed by a port if there is a specific one. If no port is specified, the LM automatically uses the default port range 27000-27009.

Format: server_name|IP>:<port> 

For additional details, refer to KA-01317 "Manage Floating Licenses: Find Server Name and Port".

  • Click Save to add the server to the list of available license sources.

 

3. If the LM successfully connects to the server, the available license features appear in the Server tab.

Click Refresh to update the displayed information, including server status, available licenses, and tokens.

 

4.  (Optional) If the LM cannot reach the server, the Floating server not alive dialog appears. This dialog provides details about the server connection error and suggests corrective actions.

Click Change to update the server configuration, or click Save anyway to store the settings despite the "Not Alive" status.

 

Notes: If the license server status is "Not alive", no licenses appear in the Server tab.

 

Additional Actions

In the Server tab, you can perform the following actions:

  • Click Disconnect next to the server name to deactivate it.
  • Click Edit next to the server name to modify its settings.

 

    Notes & Related Links

    • For Linux users: After saving your license server configuration, start the product from a new terminal to apply the updated settings.
    • See also these articles:
       
      • KA-01316 "Manage Floating Licenses: View Information on a Server License".
      • KA-01317 "Manage Floating Licenses: Find Server Name and Port".
      • KA-01249 "Manage Floating Licenses: Troubleshoot Server Connection".

     

     

     

     

     

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