web
You’re offline. This is a read only version of the page.
close
Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

Views:

[Thermo Scientific License Manager (LM)]

 

Issue & Reason

The Thermo Scientific™ License Manager (LM) uses a Unique Machine Number (UMN) to verify the identity of the machine that initiated the license request.

The Unique Machine Number is derived from your system's hardware information or, in the case of virtual machines, from hypervisor-controlled data.

 

If your system hardware has changed since the original activation, the UMN may also change. As a result, LM may treat the current system as a different machine, and the following error message may appear:

 

"Trying to return a fulfillment issued to a different machine."

 

 

Suggested Solution

 

If this message appears, contact Customer Support for assistance (see article KA-01188 "How to send technical/license questions to the VDS Customer Support team").