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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

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KA-01252 / Local Licenses Troubleshooting: Incomplete Licenses Display (Online/Offline)

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[Thermo Scientific License Manager (LM)]

 

Issue & Reason

On some machines, security tools may affect the Licenses dialog of the Thermo Scientific License Manager (LM).

When this occurs, a warning message is displayed:

“Failed to parse the full content of Trusted Storage. Licenses display may be incomplete.”

 

 

Suggested Solution

 

If you encounter this message and do not see all your active licenses displayed in LM, contact Customer Support for assistance (see article KA-01188 "How to send technical/license questions to the VDS Customer Support team").

Keywords: License Display Incomplete Warning Message Troubleshoot Issue Local Node-Locked

Related Articles (3)

KA-01188 / How to Send Technical or Licensing Questions to VDS Customer Support KA-01349 / Manage Local Licenses: Troubleshoot Online Licensing Problems KA-01351 / Manage Local Licenses: Troubleshoot Offline Licensing Problems