Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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[Thermo Scientific License Manager]

 

Issue & Reason

 

A license may become broken after a significant upgrade to the machine that hosts the license (e.g., an operating system or hardware upgrade).

 

Suggested Solution

 

If Thermo Scientific License Manager displays any of your licenses as Broken, click Repair to fix all of the broken licenses.

 

Note & Related Link

 

The repair action requires an internet connection. If the repair operation fails, contact the Customer Support team for assistance (see the article KA-01188 "How to send technical/license questions to the VDS Customer Support team").