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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

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KA-01321 / Local Licenses Online Troubleshooting: Repair Broken Licenses

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[Thermo Scientific License Manager (LM)]

 

Issue & Reason

 

A license may become invalid after a major upgrade to the computer that hosts the license (for example, an operating system or hardware upgrade).

 

 

Suggested Solution

 

If the Thermo Scientific™  License Manager (LM) shows any licenses as Broken, click Repair to restore them.

Content/Resources/Images/tlm/troubleshoot/repair-broken-licenses.jpg

 

Note & Related Link

 

An internet connection is required to complete the repair. If the repair operation fails, contact Customer Support for assistance (see article KA-01188 "How to send technical/license questions to the VDS Customer Support team").

Keywords: Local Node-Locked License Troubleshoot Repair Broken Issus Problem

Related Articles (2)

KA-01188 / How to Send Technical or Licensing Questions to VDS Customer Support KA-01349 / Manage Local Licenses: Troubleshoot Online Licensing Problems