Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

Views:

[Thermo Scientific License Manager]

 

Context

If you no longer require a local license, such as an expired trial license, you can deactivate it using the Deactivate action.

It is important to note that if you intend to reinstall the deactivated license in the future, it’s recommended to use the Transfer action instead (see article KA-01237 "Offline Local Transfer"). This ensures that you can save the license activation codes for reuse subsequently.

 

Process

Launch Thermo Scientific License Manager:

1. In the Licenses screen, select Deactivate either for a multiple list of product licenses or for the license you want to deactivate, click the Deactivate button icon. 

License screen

Deactivation global action

 

2. In the Deactivation mode display, click Offline Deactivation.

Deactivation mode

 

3. In the Deactivate License(s) display, confirm the deactivation by clicking the Continue button.

Deactivate license(s)

 

4. On the Offline license Deactivation (1/3) screen, click the Create request file button.

Offline deactivation

Specify where to save the request.tlm file that contains your offline activation request, then click Save.

Transfer your TLM request file to a computer with an internet connection. 

 

5. On a computer with an Internet connection, open https://tlm-portal.com/operation in a web browser:

  • Select Upload File.

  • Click the Choose file button, select your TLM request file then click the Open button.

  • Click Submit. This initiates the download of the response.tlm file. Specify a location to save it.

  • Transfer the response.tlm file to the computer where you want to deactivate the local license.

 

6. In the Offline license deactivation (2/3) display, click Finish now.

Offline deactivation upload

 

7. In the Offline license deactivation (3/3) display, click Load response file.

Offline deactivation load

Navigate to select the response.tlm file, then click the Open button.