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VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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[Thermo Scientific License Manager]

 

Process

 

In order to update your license certificate you will need the following:

  • Your FlexNet license server Host ID and one of your licenses Order Line number.

This information can be found in TLM in the License Information display: click the product name of any certificate license and look at the Feature Line(s) information that contains your license key.

Your Host ID is the string following the “HOSTID=” keywords and your Order Line number is the string following the “SN=” keywords.

 

Host id and order line number display

 

  • A machine connected to the Internet to access the TLM portal:

1. Open TLM portal Reactivate menu: https://tlm-portal.com/operations/reactivate.

 

2. Enter your license server Host ID and one of your license Order Line Number. Click on Continue.

Reactivate Certificate step 1
 

3. Enter the version you want to reactivate and select the licenses to reactivate. Click on Reactivate.

Reactivate Certificate step 2

 

4. The result of the reactivation is displayed. Click on Download License File to download your updated license file.

Reactivate Certificate step 3

 

5. Install the updated license.dat certificate license on the machine where your product is installed following the article KA-01242 "Local License Certificate: Installation" instructions.