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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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[FlexNet License Server / Thermo Scientific License Manager (LM) portal]

 

 

Context & Prerequisites 

 

When a new version of a Thermo Scientific Software application is released, you need to upgrade the activated licenses on your FlexNet license server to allow client application users to run the new version. Follow the instructions provided in this article, in conjunction with those in article KA-01265 "Manage Floating Licenses: Upgrade on Server - Import an Updated License File with Lmadmin".

 

Caution: For Avizo, Amira, and PerGeos applications, upgrades are only available for licenses in version 2021.1 or later. If you are upgrading from a version before 2021.1, first activate the license codes you received by email when version 2021.1 was released. Then proceed with the upgrade (refer to article KA-01257 " Manage Floating Licenses: How to Find Your Server Host ID").

 

Process

 

To update your license file on the server, you will need: 

 
  • Your FlexNet license server Host ID and one of your license Order line numbers. You can find this information in your license file. For instructions on accessing the license file, refer to article KA-01257 "Manage Floating Licenses: How to Find Your Server Host ID".
  • Open your license file. The Host ID of your license server is the string that follows the keywords SERVER this_host, and your Order line number is the string that follows the keywords SN=. If multiple licenses are installed on your server, any Order line number will suffice.
 

Content/Resources/Images/tlm/floating/License-File-informations.png

  •  A machine connected to the internet to access the Thermo Scientific License Manager (LM) portal.

 

Then follow these steps:
 

1. Open the LM portal and select the Upgrade menu at: https://tlm-portal.com/operations/upgrade.

2. In the Upgrade (1/3) display:

  • Select your machine Host ID type:
     
    • Ethernet address: The unique identifier derived from your network adapter's MAC address. This ties licenses to a specific machine for products like Amira-Avizo, OpenInventor, and ImageDev.
    • Athena platform ID: The specific platform identifier for Athena platform-hosted products.
  • Enter your server Host ID and one of your license Order line numbers.
  • Click Continue. 

Content/Resources/Images/tlm/floating/UpgradeDialog1.png

 

3. In the Upgrade (2/3) display: 

  • Enter the version you want to upgrade to.
  • Check the box to select the license(s) you want to upgrade and adjust the number of tokens to upgrade for each selected license. The number of tokens to upgrade must be less than or equal to the number of tokens you have purchased.
  • Click Upgrade.

Content/Resources/Images/tlm/floating/UpgradeDialog2.png

 

4. In the Upgrade (3/3) display, a green pop-up will confirm the successful reactivation.

5. Click Download License File and save the generated license.dat file.

Content/Resources/Images/tlm/config-lic-files/Upgrade-certificate-03.png

 

 

 

 

 

 

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