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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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[FlexNet License Server - Lmadmin / Thermo Scientific License Manager (LM) portal]

 

 

Context & Prerequisites 

 

When a new version of a Thermo Scientific™ software application is released, you must upgrade the activated licenses on your FlexNet license server to enable client application users to run the new version. Follow the instructions provided in this article, in conjunction with those in article KA-01265 "Manage Floating Licenses: Upgrade on Server - Import an Updated License File Using lmadmin".

 

Caution: For Avizo, Amira, and PerGeos applications, upgrades are available only for licenses in version 2021.1 or later. If you are upgrading from a version earlier than 2021.1, you must first activate the license codes you received by email when version 2021.1 was released. Then proceed with the upgrade (refer to article KA-01257 " Manage Floating Licenses: How to Find Your Server Host ID").

 

Process

 

To update your license file on the server, you will need the following: 

 
  • Your FlexNet license server Host ID and one of your license order line numbers. You can find both in your server's license file. For instructions on locating the license file, refer to article KA-01257 "Manage Floating Licenses: How to Find Your Server Host ID".
  • Open your license file. The Host ID of your license server is the string that follows the keywords SERVER this_host, and your order line number is the string that follows the keywords SN=. If multiple licenses are installed on your server, any order line number will suffice.
 

Content/Resources/Images/tlm/floating/License-File-informations.png

  •  A machine with an internet connection to access the Thermo Scientific License Manager (LM) portal.

 

Then follow these steps:
 

1. Open the LM portal and navigate to the Upgrade menu: https://tlm-portal.com/operations/upgrade.

2. In the Upgrade (1/3) display:

  • Select your machine Host ID type:
     
    • Ethernet address: The unique identifier derived from your network adapter's MAC address. This ties licenses to a specific machine for products like Amira-Avizo, OpenInventor, and ImageDev.
    • Athena platform ID: The specific platform identifier for Athena platform-hosted products.
  • Enter your server Host ID and one of your license order line numbers.
  • Click Continue. 

Content/Resources/Images/tlm/floating/UpgradeDialog1.png

 

3. In the Upgrade (2/3) display: 

  • Enter the version you want to upgrade to.
  • Check the box next to the license(s) you want to upgrade and adjust the number of tokens to upgrade for each selected license. The number of tokens to upgrade must be less than or equal to the number of tokens you purchased.
  • Click Upgrade.

Content/Resources/Images/tlm/floating/UpgradeDialog2.png

 

4. In the Upgrade (3/3) display, a green pop-up will confirm the successful upgrade.

5. Click Download License File and save the generated license.dat file.

Content/Resources/Images/tlm/config-lic-files/Upgrade-certificate-03.png

 

 

 

 

 

 

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