Issue
The Vendor Daemon may fail to start for various reasons. Review the following:
Reason & Suggested Solutions
1. Invalid license.dat file:
- Ensure you did not add angle brackets (< >) around the hostname or Ethernet address.
- Provide an Ethernet address as the second field on the SERVER line, not an IP address.
- Carefully review the file for incorrect values, typos, or syntax errors.
- Ensure the file is a plain text file (that is, not a Word file or an RTF file).
2. Software activation errors
Note: Applicable only to Avizo, Amira, or PerGeos licenses issued before version 2020.3.
To check the activation status of your licenses:
- Open a command prompt/terminal in the directory where you extracted the FlexNet Server tools archive. Navigate to the FlexNetLicenseServerTools subdirectory.
- Run the command servercomptranutil -v.
- Review the output: ensure the Status of each license is "Enabled", and confirm the Trust Flags are "Fully Trusted".
If it is not the case, contact the Customer Support for assistance (refer to article KA-01188 "How to Send Technical or Licensing Questions to VDS Customer Support").
- If no activations are available, activate your licenses by following the instructions in article KA-01347 "Manage Floating Licenses: Activation on Server Using License Manager Portal and lmadmin".
3. Vendor Daemon files not copied to the lmadmin directory.
Ensure that the Vendor Daemon files (asglmd and asglmd_libFNP files / mcslmd and mcslmd_libFNP files) were copied from the downloaded FlexNetLicenseServerTools package to the lmadmin install directory (refer to article KA-01288 " Manage Floating Licenses: FlexNet Server - Use Lmgrd as an Alternative to lmadmin (1/3)").
By default, the lmadmin install directory is:
- Windows:
C:\Program Files\FlexNet Publisher 64-bit License Server Manager.
- Linux:
/opt/FNPLicenseServerManager.
- Mac OS X:
/Applications/FNPLicenseServerManager.
4. Vendor Daemon startup issues on Windows due to FlexNet Licensing Service Permissions.
To apply the required permissions to FlexNet Licensing Service, follow these steps:
- Download installs.exe.
- Open a Command Prompt with administrator rights in the directory where you downloaded the installs tool.
- Run the command installs.exe -a lmadmin.
In addition, the server firewall must be configured to allow communication between lmadmin/lmgrd and the Vendor Daemon.
We suggest configuring lmadmin/lmgrd to use a static port for communicating with the asglmd/mcslmd Vendor Daemon and to open that port in the server firewall.
For details on configuring the lmadmin port, refer to article KA-01294 "Manage Floating Licenses: Change the Vendor Daemon Port with lmadmin."