Issue
The Vendor Daemon can fail to start for various reasons. Check the following:
Reason & Suggested Solutions
1. Invalid license.dat file:
- Ensure you did not include angle brackets (“<” and “>”) around the hostname and Ethernet address.
- Provide an Ethernet address as the second field on the SERVER line, not an IP address.
- Carefully check the file for incorrect values, typos, or syntax errors.
- Ensure the file is a plain text file (that is, not a Word file or an RTF file).
2. Software activation errors
Note: This applies only for Avizo, Amira, or PerGeos licenses issued before version 2020.3.
To check the activation status of your licenses:
- Open a command prompt/terminal in the directory where you have extracted the FlexNet server tools archive and navigate to the FlexNetLicenseServerTools subdirectory.
- Run the command servercomptranutil -v.
- Check the output, ensuring the Status of each license is Enabled and the Trust Flags are Fully Trusted.
If they are not, contact the Customer Support for assistance (refer to article KA-01188 "How to send technical/license questions to the VDS Customer Support").
- If no activations are available, activate your licenses by following the instructions in article KA-01257 "License Server: Activate (New) Licenses - Get the License Server Host ID".
3. Vendor Daemon files not copied to the lmadmin directory.
Ensure that the Vendor Daemon files (asglmd and asglmd_libFNP files / mcslmd and mcslmd_libFNP files) have been copied from the downloaded package FlexNetLicenseServerTools directory to the lmadmin install directory (refer to article KA-01288 "FlexNet Server: Use lmgrd as an Alternative to lmadmin (1/3)").
By default, the lmadmin install directory is:
- Windows: C:\Program Files\FlexNet Publisher 64-bit License Server Manager.
- Linux: /opt/FNPLicenseServerManager.
- Mac OS X: /Applications/FNPLicenseServerManager.
4. Vendor Daemon startup issues on Windows due to permission problems with the FlexNet Licensing Service.
To apply the required permission to FlexNet Licensing Service, follow these steps:
- Download installs.exe.
- Open a command prompt with administrator rights in the directory where you downloaded the installs tool.
- Enter the command installs.exe -a lmadmin.
5. Configure server firewall for lmadmin/lmgrd and the Vendor Daemon communication.
Configure lmadmin/lmgrd to use a static port for communicating with the asglmd/mcslmd Vendor Daemon and open this port on the server firewall.
For details on configuring the lmadmin port, refer to article KA-01294 "Changing the Vendor Daemon Port with lmadmin".