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Thermo Fisher Scientific > Electron Microscopy > Electron Microscopes > 3D Visualization, Analysis and EM Software > Customer Portal > Support Center

VISUALIZATION AND DATA SOLUTIONS

CUSTOMER SUPPORT CENTER

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[Thermo Scientific License Manager for Server (LMs)]

 

Context & Prerequisites

 

Caution: Reactivation is only available for licenses that have been renewed.

 

Thermo Scientific software can be sold as yearly renewable subscriptions. These time-limited licenses typically expire after one year, preventing client applications from running upon expiration.

Assuming that the subscription has been renewed, you will need to reactivate the licenses to update the expiration date. Follow these steps.

 

Process

 

1. Launch Thermo Scientific License Manager for Server (LMs).

2. In the License Administration tab:

  • Check the box to select the license(s) you want to reactivate.
  • Click the Reactivate button to reactivate multiple product licenses, or click the Reactivate icon to reactivate a single license.

Content/Resources/Images/tlm/floating/Reactivate online 1 tls (2.0).png

 

3. In the Reactivate License(s) display:

  •  Adjust the number of tokens to reactivate for each selected license. The number of tokens must be less than or equal to the number of tokens you have renewed.
  • Click Reactivate to confirm the action. A green pop-up will confirm the successful reactivation.

Content/Resources/Images/tlm/floating/Reactivate online 2 tls (2.0).png

 

4. To apply the updated license, restart the FlexNet server:

  • In the Restart FlexNet lmadmin service display, click Restart.
  • A green pop-up will confirm the successful restart of the server.

Content/Resources/Images/tlm/floating/transfer online 4 tls (2.0).png

 

5. The expiration date of the license is automatically updated in the License Administration tab.